Cancellation terms

Cancellation fees:

• Free cancellation 30 days before arrival
• 30 % from reservation price when canceling reservation less than 30 days before arrival
  • (only for arrivals from 27 Dec 2023 until 1 Jan 2024 )
• 40 % from reservation price when canceling reservation less than 14 days before arrival
  • (only for arrivals from 20 Jan 2024 until 3 Mar 2024 )
• 50 % from reservation price when canceling reservation less than 7 days before arrival
  • (only for arrivals from 1 Jul 2023 until 31 Oct 2023 )

Additional terms and conditions

1. Prices and services

Approximate prices for accommodation and any other services are published in the presentation materials of the property (web pages, leaflets, etc.).The customer, however, is bound only by the confirmed price stated in the accommodation voucher.The range of services and prices contracted is bound by the listing on the voucher. The property owner is entitled to change the agreed parameters of his services in circumstances beyond his control (such as an 'act of God').

2. Cancellation by customer

The customer is entitled to cancel the reservation any time prior to arrival. The cancellation should be in written electronic form (email with confirmation) to info@jizerka.cz. The time of cancellation is determined by the date and time the email was sent.

In the case of large groups an individual cancellation fee can be discussed.

The provider of accommodation ('the landlord') will not charge a cancellation fee in the following circumstances: family bereavement, hospitalization of the customer or a family member, serious illness, military call-up, disaster. For the previous reasons the customer has to provide proof within 3 days of the event.

3. Validity

These terms and conditions are an integral part of the reservation and accommodation voucher.

Privacy Statement

Please take a moment to read the privacy information.

Why do we collect information?

Information is collected to facilitate the booking process between the customer and the accommodation provider as well as to offer you other services and help us improve this process for future use.

For what purpose do we collect information?

• Progress or support of the booking process
• The process of voluntary customer registration to receive a newsletter
• Statistical use of the system for its possible improvement
• There is no other use of the information gathered; information is never transmitted without consent to third parties

Who has access to some or all of the gathered information?

• Provider of accommodation services, where your reservation will be made
• The website and reservation form provider
• Institutions authorized to do so

What access do we guarantee our visitors to the collected information that concerns them?

Access to all collected information is enabled at any time upon request

If you are convinced that our websites or system have gathered incorrect information, please contact us.

Cookies terms and conditions

What are Cookies?

Cookies are small files that store information in your browser and are commonly used to distinguish individual users. However, the person of the user is not identifiable on the basis of this information.

What we use cookies for

• to keep our site running smoothly, and to complete the booking process with the least amount of difficulty.
• in determining which pages and features the visitors use most often.

Which cookies we use:

The cookies used on our website can be divided into two basic types in terms of their durability. Short-term so-called "session cookies" which are only temporary and remain stored in your browser only until you close the browser, and long-term so-called "persistent cookies", which remain stored in your device for much longer or until you delete them manually (time leaving cookies on your device depends on the settings of the cookie itself and your browser settings).

In terms of the function that each cookie performs, the cookies can be divided into:

• conversion, which allow us to analyze the performance of different sales channels
• tracking, which in combination with conversion helps to analyze the performance of various sales channels
• remarketing, which we use to personalize the content of ads and their proper targeting
• analytics that help us increase the user comfort of our site by understanding how users use it
• essential, which are important for the basic functionality of the site

Some cookies may collect information which is subsequently used by third parties and which, for example, directly supports our advertising activities (so-called "third party cookies"). However, you cannot be identified from this information.

The cookies we use allow us to improve our website.

If you do not want to receive cookies, you can modify your browser settings. The Help function in your browser explains how to change this setting. You can also visit www.aboutcookies.org, which contains comprehensive information on how to manage cookies in a wide range of browsers.

Please note that due to the blocking of cookies, you may not be able to fully use all the functions of this website, especially the use of the reservation system to complete the reservation.